How do I place an order?
Buying an AVY Fashions product is simple:
- Select your size and click on Add to Cart
- Proceed to checkout
- Confirm your shipping address and complete the payment
How can I check if my order was placed successfully?
Once your order is placed successfully, you will receive:
- A confirmation email
- A WhatsApp notification with your order ID and order details
You can use the order ID to track your order status.
What should I do if I forget my password?
Click on Forgot Password on the login page.
We will send you a password reset link via email.
Can I add more products to an existing order?
No, once an order is placed, additional items cannot be added.
You can place a new order separately.
SHIPPING & TRACKING
How long does delivery take?
We usually process orders within 24–48 hours.
Estimated delivery time:
- Metro Cities: 1–4 business days
- Rest of India: 4–7 business days
Do you charge shipping fees?
No, shipping is completely free for prepaid orders.
How can I track my order?
You will receive your order ID via email and WhatsApp.
Use this order ID to track your shipment.
Can I change the shipping address after placing the order?
Yes, you can change the address before the order is shipped.
Steps:
- Log in to your account
- Open your order
- Click on Change Address
Please note: Address changes are not possible after shipping.
Do you deliver across India?
Yes, we ship products all over India.
Do you offer international shipping?
Currently, we do not ship internationally.
What happens if delivery fails or my pincode is not serviceable?
Our courier partners will attempt delivery up to 3 times.
If the package cannot be delivered, it will be returned to our warehouse.
For re-delivery assistance, contact us on WhatsApp:
8433749255
(Mon–Sat, 9 AM – 6 PM)
What should I do if payment is deducted but the order fails?
Please check your bank account to confirm the payment deduction.
If the amount has been deducted:
- Contact your bank with the transaction ID and screenshot
- You may also contact us on WhatsApp at 8433749255
Which payment methods do you accept?
We accept:
- UPI
- Debit Cards
- Credit Cards
- Wallets
- Net Banking
How can I contact customer support for shipping-related questions?
You can contact us anytime on WhatsApp:
8433749255
CANCELLATION & RETURNS
How can I cancel my order?
To cancel your order before shipping:
- WhatsApp “Hi, cancel order” to 8433749255
- Click on Talk to Agent for support
Can I cancel my order after it has been shipped?
No, shipped orders cannot be cancelled.
However, you can return the product after delivery if required.
What is your return and exchange policy?
You can return or exchange your order within 7 days of delivery.
- Exchanges are free
- Refunds for prepaid orders are processed to the original payment method
How will I receive my refund for prepaid orders?
Refunds are credited directly to the original payment method used during checkout, such as:
- Bank account
- Debit/Credit card
- UPI
What happens if I exchange for another product?
- If the new product price is higher, you only pay the difference
- If the new product price is lower, the remaining balance will be issued as a gift card
How do I return or exchange a product?
Follow these steps within 7 days of delivery:
- Visit https://avyfashions.in/
- Log in to your account
- Open the Return/Exchange section
- Enter your registered email or mobile number
- Select the order
- Choose the reason for return/exchange
- Confirm pickup and shipping details
We will handle the rest.
Are returns and exchanges available outside India?
No, the exchange policy is currently available only within India.
Will I need to provide photos for return or exchange requests?
Yes, in some cases we may ask for:
- Product photos
- Unboxing video
This helps us process your request quickly.
What should I do if I receive a damaged or defective product?
Please contact us on WhatsApp with:
- Product images
- Unboxing video
We will arrange a replacement as soon as possible.
Where can I read your refund policy?
You can read the complete refund policy here:
https://avyfashions.in/policies/refund-policy
WASHCARE INSTRUCTIONS
How should I wash my garments?
Use a mild detergent for washing.
Can I use bleach on the garments?
No, bleach may damage the fabric and prints.
How should I iron the garments?
Use low heat while ironing.
Avoid ironing directly on prints and embellishments.
What is the best way to dry the garments?
Hang dry the garments inside out for better fabric care.
